Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth. From the very beginning, our daily mission has been to revolutionize society's perception of mental health by breaking down the stigma surrounding it.

At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere. With more than 2 million therapy sessions, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges.

Unobravo's journey is heating up as we are actively expanding across Europe. We're bringing our game-changing approach to diverse markets, gearing up to challenge and transform global perspectives on mental health. This expansion marks a thrilling chapter in reshaping the world's view of mental wellness.

To take our company to an international level, we are currently looking for an Operations Manager to join the Unobavo Spain team: this position offers an opportunity to drive innovation in the mental health market.

💻 AS AN OPERATIONS MANAGER YOU WILL:

• Improve Processes and Efficiency: Optimize and scale operations within the country, identifying opportunities to enhance workflows, reduce bottlenecks, and drive operational excellence.
• Day-to-day Management: Act as the operational backbone of the Market and General Manager, taking ownership of day-to-day management and execution.
• Align with Central Operations: Execute and cascade central function guidelines locally, while contributing to their development by working directly with the General Manager and Central Operations teams.
• Dive Deep into Market Analysis: Conduct thorough analyses of market performance, identifying key trends, opportunities, and challenges to inform strategic decision-making and operational improvements.
• Community Management: Oversee the onboarding, engagement, and overall performance of the psychologist community on our platform, ensuring quality standards and efficient processes.
• Customer Support: Supervise the customer service operations for both psychologists and their patients, ensuring a seamless experience and prompt issue resolution.
• Strengthen Product-Market Fit: Partner with the General Manager to evaluate and enhance our product’s fit within the market, ensuring alignment with customer needs and business goals.

⚙️YOU WILL BE THE PERFECT FIT IF:

• Experience: You have 5+ years of professional experience in operations, strategy, or management within a high-growth environment. Prior experience in the healthcare industry or managing professional communities is highly desirable.
• Leadership Skills: Proven ability to manage teams, mentor individuals, and foster a culture of performance and collaboration.
• Analytical Thinking: You are highly analytical, with strong skills in using data to identify trends, solve problems, and drive decision-making (proficiency in tools like Excel or SQL is a plus).
• Executional Excellence: You thrive in fast-paced environments, delivering high-quality results under tight deadlines while juggling multiple priorities.
• Customer-Centric Approach: You have experience managing customer or partner relationships, ensuring satisfaction and alignment with business objectives.
• Operational Expertise: Knowledge of process optimization and performance management, with a focus on delivering measurable outcomes.
• Collaborative Mindset: Strong interpersonal skills and ability to work cross-functionally with Central Operations and other stakeholders.
• Mission-Driven: Passionate about mental health and committed to improving the experience for psychologists and their patients.

Note: While these qualifications are desirable, we understand that no candidate will perfectly fulfill every criteria listed above. If you believe you have the passion, skills, and drive to excel in this role, we encourage you to apply and tell us more about what makes you uniquely qualified.

🎁 WHAT WE OFFER:

🌍 Fully remote, with occasional travel to/within Italy and Spain

Join a team that embraces the future of work and prioritizes the well-being of its people. We support a healthy work-life balance with a flexible approach that allows you to work from Italy, Spain, or the UK.

🏢 Optional Coworking Meetings

Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many many cities around the world.

🧘‍♂️ Online Yoga Sessions

We're invested in your physical and mental wellness. Join our free online yoga classes to stay in shape and find your zen.

💆‍♂️ Discounts on Psychotherapy Sessions (Italian, Spanish and French employees only)

Your mental health is a top priority at Unobravo. Enjoy employee discounts through the Unobravo app to get the support you need.

🎉🎉 Team Building and Epic Events

Get ready for extraordinary adventures! Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide aperitivo parties that will keep you buzzing with excitement!

🤓 Learn a language

Make your way through our language training courses. Improve on your existing language skills, or start learning something completely new!

🎂 Birthday Off

Take the time to celebrate with an extra day off during the month of your birthday.

👶 New Parenthood Perks

Following the arrival of your little one, we contribute 500 Euros to our welfare platform, plus gain access to exclusive online seminars on infant sleep

✨ Are you ready to make a difference with us? ✨

We understand that many people, for different reasons, may need additional support to apply or to participate fairly in our interview process. If you require additional accommodation, whatever it may be, to make the process more accessible, please indicate this in the last question of the application form. We will do everything we can to ensure you have a fair and smooth application process.